Terms & Conditions
1. Basic information
Seller:
IKAN partner s.r.o., based in U Kublova 1021/20, 147 00, Praha 4, registered in the Commercial Register of the Municipal Court in Prague under Section C, Inset 109224
ID No.:273 73 894, VAT: CZ27373894
(hereinafter referred to as "seller")
Store and contact details:
Store opening hours and address is in section Contacts.
Bank account number is stated on proforma invoices and invoices.
2. Ordering
List
of products on our website is a catalog of commercially available
products. Seller does not guarantee the immediate availability of all
items. Availability will always be confirmed on the basis of demand.
To order the customer selects the goods and completes the order form
and sends the order. Sent order is a proposal to conclude a purchase
contract. The order also serves to reserve goods.
Prices of
goods are available and can check by the customer at individual items.
Transportation costs and other fees is chosen during the order process.
Before sending the order the total price for the goods, including
related fees, will be calculated and the customer will be prompted to
confirm it.
Order cancellation
Customer
and seller may without giving any reason cancel the order until the
order is confirmed by the seller. If the order is canceled by the
seller, the seller usually states the reason why it is not possible to
confirm the order.
Cancellation of orders after concluding the
purchase contract is possible only after prior agreement of the seller
and the customer, and under conditions mutually agreed.
3. Sending goods
For
goods to be sent to the customer by mail or delivery service, the
actual purchase contract requires a binding confirmation by the seller.
Binding confirmation of the order is not automatically generated
electronic confirmation of receipt of the order by the seller, but it is
electronically sent confirmation labeled as "final confirmation" or
telephone confirmation of order by the seller when the seller and the
customer confirms the order contents, especially the type of goods,
number of pieces, cost of goods and transportation, and the method and
time of delivery. Upon the confirmation the purchase contract is
concluded.
Delivery time
The ordered goods will be delivered as soon as possible by mail or
other carrier, according to their availability and operational
capabilities of the seller, usually within 1-5 working days from
confirmation of the order.
Goods are considered as delivered when delivered at the address provided by the customer in the order.
Means of transport
Transportation to the designated address within the whole territory of
the Czech Republic is provided by the seller. The cost of transportation
varies according to the means of transport chosen in the order.
Particular delivery method is chosen by the customer.
Method of payment of the price of goods
The customer has several options for payment of the price of the goods.
Goods can be fully paid in person at the premises of the seller, by
cash on delivery at the point of delivery of goods by mail order
service, by the consumer credit or bank transfer of the purchase price
to the seller's account under the appropriate variable symbol that
identifies the payment. Payment is also possible to make by a postal
order.
Installing of the goods or installation are not included in the purchase contract.
Acceptance of goods
The customer is obliged to inspect the goods immediately upon receipt.
If any mechanical damage to the packaging of the product is found shall
check the condition of the goods during the presence of the carrier and
if damaged, prepare a record of damage and to have this fact confirmed
by the carrier.
Based on the record, the customer will be given
a reasonable discount or new product. The customer also has the right
to cancel the contract.
By signing the delivery note, the
customer agrees to accept the goods and confirms that it arrived
mechanically undamaged. Later complaints caused due to transportation
cannot be considered and will be rejected.
Communication between the customer and the seller
Further communication between the seller and the customer is carried out by e-mail, unless the parties agree otherwise.
4. Personal collection of goods
Goods is reserved for the customer at the premises of the seller for 3 working days from the call to collect the goods.
The customer has the right to inspect the goods at the premises of the seller before concluding the purchase contract.
In case of personal collection of goods at the premises of the seller,
the purchase contract shall be deemed as concluded at the time of
payment of the full purchase price and acceptation of goods by the
customer.
5. Guarantee terms and Complaints
The warranty period and warranty card
The warranty period begins on receipt of goods by the customer.
The warranty period is specified for each product in its description.
If a warranty card exists for given product, it is issued upon the date
of sale of the product. In there is no warranty card, a tax receipt
serves as warranty card.
The warranty does not cover normal
wear and tear (or parts thereof) caused by use. Shorter product life in
such a case cannot be considered a fault and it cannot be claimed as
such.
For customers who use the goods for the purpose of
business or trade, the warranty period is not determined by the Civil
Code. In this case, the warranty period determines the particular
importer of goods into the Czech republic. The warranty period listed on
our web site is only for the final consumer, not for entrepreneurs who
buy the goods in the course of business (purchase at ID).
Complaint
In the event that a customer discovered a defect on purchased goods
during the warranty period and the defect was not caused by improper
use, but by a defect in the product itself, the customer has the right
to claim the goods.
Process of complaint
If a customer wants to claim the goods bought in our eshop, the
customer has to send the complaint in written, specifying the particular
product type, serial number, sales receipt and description of the
defect. Is is recommended to send a written complaint preferably by
e-mail, or carry it in person to our business premises.
It is advisable to send the goods in original packaging or suitable transport packaging, because the supplier is not liable for any mechanical damage before accepting the goods. In case of a justified claim, the customer is entitled to compensation for the lowest postage amount required for safe delivery (must have proof of this transport). In the case of unjustified complaints consumer is not entitled to reimbursement of costs associated with the settlement of claims and at the same time the supplier is not entitled to reimbursement of costs incurred on its side (if it was not repeated unjustified claim and apparent abuse of consumer rights).
Settlement of a claim
Supplier or service center shall assess the legitimacy of claims for
defects of goods and after assessment shall notify the customer by phone
or email of the outcome of the complaint. Subsequently, the customer
will be asked to pick up the goods claimed.
The deadline for settling a claim is determined by the Act No. 634/1992 Coll. and is 30 days.
Vzhledem k tomu, že v případě odstoupení se smlouva od počátku ruší, vrátí nebo nahradí dodavatel zákazníkovi a zákazník dodavateli veškerá přijatá plnění.
6. Withdrawal from contract
The customer's right of withdrawal
The customer is entitled to withdraw from the contract if the contractor fails to comply with the agreed terms of delivery.
A customer who does not buy goods in a commercial or other business
activity, has also, in accordance with § 53, para. 7 and § 54 of the
Civil Code, the right to withdraw from the contract within 14 days of
receipt of goods.
Supplier's right to withdraw
The Supplier is entitled to cancel the contract only until the dispatch
of the goods, just in case of unavailability of goods or of significant
changes in the prices of goods. Before the withdrawal supplier is
obliged to contact the customer to agree on how to proceed.
Procedure in case of withdrawal
Given that in the case of withdrawal from the contract the contract has
been void, customer has to return or replace to supplier all received
performance and supplier has to return or replaced to customer all
received performance.
Customer can withdraw from the contract
by notifying supplier, electronically to the supplier´s email address or
in written at the premises of the supplier.
Within withdrawal
the customer is obliged to state the order number, variable symbol and
date of purchase and submit original proof of purchase.
If the
customer already received the goods, the customer is obliged to send the
goods back to the supplier, where the supplier without delay examines
the condition of the returned goods. Goods sent back to the supplier
must be intact, undamaged, complete (including accessories and all
documents, including proof of purchase).
In the case that the
goods are returned to suppliers in other condition than intact, the
customer is obliged to compensate the supplier the costs associated with
bringing the goods in original condition and compensate the damage to
the goods. Payment of such costs and damages will be settled by
appropriate reduction of refunded price to the customer.
If the customer has fulfilled all the above conditions for withdrawal from the contract, the supplier shall refund the paid purchase price or part thereof within 30 days after the return of the goods. Supplier returns the amount to the bank account of the customer after signing the credit note.
7. Protection of consumers' personal data
Supplier collects personal data of customers, such as the name,
address, phone and email with the agreement of the customer. These data
are used primarily to facilitate customer orders in the future.
If a customer expresses his agreement, the supplier can communicate by
email and telephone also business news, offers, advertisements and offer
of participation in polls and market surveys.
Supplier does not provide the personal customer data to other subjects.
The data that the supplier collects and keeps can be changed by the
customer at any time, after logging into "customer section."
Agreement for the storage and processing of personal data or for receive
of commercial communications can be withdrawed by the customer at any
time by sending an email message.
8. Final provisions
These terms and conditions apply to all contracts concluded between the supplier and the customer.
The supplier reserves the right to change the terms and conditions.