Terms & Conditions
1. Basic information
IKAN partner s.r.o., based in U Kublova 1021/20, 147 00, Praha 4, registered in the Commercial Register of the Municipal Court in Prague under Section C, Inset 109224
ID No.:273 73 894, VAT: CZ27373894
(hereinafter referred to as "seller")
Store and contact details:
Store opening hours and address is in section Contacts.
Bank account number is stated on proforma invoices and invoices.
of products on our website is a catalog of commercially available
products. Seller does not guarantee the immediate availability of all
items. Availability will always be confirmed on the basis of demand.
To order the customer selects the goods and completes the order form and sends the order. Sent order is a proposal to conclude a purchase contract. The order also serves to reserve goods.
Prices of goods are available and can check by the customer at individual items. Transportation costs and other fees is chosen during the order process.
Before sending the order the total price for the goods, including related fees, will be calculated and the customer will be prompted to confirm it.
and seller may without giving any reason cancel the order until the
order is confirmed by the seller. If the order is canceled by the
seller, the seller usually states the reason why it is not possible to
confirm the order.
Cancellation of orders after concluding the purchase contract is possible only after prior agreement of the seller and the customer, and under conditions mutually agreed.
3. Sending goods
goods to be sent to the customer by mail or delivery service, the
actual purchase contract requires a binding confirmation by the seller.
Binding confirmation of the order is not automatically generated electronic confirmation of receipt of the order by the seller, but it is electronically sent confirmation labeled as "final confirmation" or telephone confirmation of order by the seller when the seller and the customer confirms the order contents, especially the type of goods, number of pieces, cost of goods and transportation, and the method and time of delivery. Upon the confirmation the purchase contract is concluded.
The ordered goods will be delivered as soon as possible by mail or other carrier, according to their availability and operational capabilities of the seller, usually within 1-5 working days from confirmation of the order.
Goods are considered as delivered when delivered at the address provided by the customer in the order.
Means of transport
Transportation to the designated address within the whole territory of the Czech Republic is provided by the seller. The cost of transportation varies according to the means of transport chosen in the order. Particular delivery method is chosen by the customer.
Method of payment of the price of goods
The customer has several options for payment of the price of the goods. Goods can be fully paid in person at the premises of the seller, by cash on delivery at the point of delivery of goods by mail order service, by the consumer credit or bank transfer of the purchase price to the seller's account under the appropriate variable symbol that identifies the payment. Payment is also possible to make by a postal order.
Installing of the goods or installation are not included in the purchase contract.
Acceptance of goods
The customer is obliged to inspect the goods immediately upon receipt. If any mechanical damage to the packaging of the product is found shall check the condition of the goods during the presence of the carrier and if damaged, prepare a record of damage and to have this fact confirmed by the carrier.
Based on the record, the customer will be given a reasonable discount or new product. The customer also has the right to cancel the contract.
By signing the delivery note, the customer agrees to accept the goods and confirms that it arrived mechanically undamaged. Later complaints caused due to transportation cannot be considered and will be rejected.
Communication between the customer and the seller
Further communication between the seller and the customer is carried out by e-mail, unless the parties agree otherwise.
4. Personal collection of goods
Goods is reserved for the customer at the premises of the seller for 3 working days from the call to collect the goods.
The customer has the right to inspect the goods at the premises of the seller before concluding the purchase contract.
In case of personal collection of goods at the premises of the seller, the purchase contract shall be deemed as concluded at the time of payment of the full purchase price and acceptation of goods by the customer.
5. Guarantee terms and Complaints
The warranty period and warranty card
The warranty period begins on receipt of goods by the customer.
The warranty period is specified for each product in its description. If a warranty card exists for given product, it is issued upon the date of sale of the product. In there is no warranty card, a tax receipt serves as warranty card.
The warranty does not cover normal wear and tear (or parts thereof) caused by use. Shorter product life in such a case cannot be considered a fault and it cannot be claimed as such.
For customers who use the goods for the purpose of business or trade, the warranty period is not determined by the Civil Code. In this case, the warranty period determines the particular importer of goods into the Czech republic. The warranty period listed on our web site is only for the final consumer, not for entrepreneurs who buy the goods in the course of business (purchase at ID).
In the event that a customer discovered a defect on purchased goods during the warranty period and the defect was not caused by improper use, but by a defect in the product itself, the customer has the right to claim the goods.
Process of complaint
If a customer wants to claim the goods bought in our eshop, the customer has to send the complaint in written, specifying the particular product type, serial number, sales receipt and description of the defect. Is is recommended to send a written complaint preferably by e-mail, or carry it in person to our business premises.
It is advisable to send the goods in original packaging or suitable transport packaging, because the supplier is not liable for any mechanical damage before accepting the goods. In case of a justified claim, the customer is entitled to compensation for the lowest postage amount required for safe delivery (must have proof of this transport). In the case of unjustified complaints consumer is not entitled to reimbursement of costs associated with the settlement of claims and at the same time the supplier is not entitled to reimbursement of costs incurred on its side (if it was not repeated unjustified claim and apparent abuse of consumer rights).
Settlement of a claim
Supplier or service center shall assess the legitimacy of claims for defects of goods and after assessment shall notify the customer by phone or email of the outcome of the complaint. Subsequently, the customer will be asked to pick up the goods claimed.
The deadline for settling a claim is determined by the Act No. 634/1992 Coll. and is 30 days.
Vzhledem k tomu, že v případě odstoupení se smlouva od počátku ruší, vrátí nebo nahradí dodavatel zákazníkovi a zákazník dodavateli veškerá přijatá plnění.
6. Withdrawal from contract
The customer's right of withdrawal
The customer is entitled to withdraw from the contract if the contractor fails to comply with the agreed terms of delivery.
A customer who does not buy goods in a commercial or other business activity, has also, in accordance with § 53, para. 7 and § 54 of the Civil Code, the right to withdraw from the contract within 14 days of receipt of goods.
Supplier's right to withdraw
The Supplier is entitled to cancel the contract only until the dispatch of the goods, just in case of unavailability of goods or of significant changes in the prices of goods. Before the withdrawal supplier is obliged to contact the customer to agree on how to proceed.
Procedure in case of withdrawal
Given that in the case of withdrawal from the contract the contract has been void, customer has to return or replace to supplier all received performance and supplier has to return or replaced to customer all received performance.
Customer can withdraw from the contract by notifying supplier, electronically to the supplier´s email address or in written at the premises of the supplier.
Within withdrawal the customer is obliged to state the order number, variable symbol and date of purchase and submit original proof of purchase.
If the customer already received the goods, the customer is obliged to send the goods back to the supplier, where the supplier without delay examines the condition of the returned goods. Goods sent back to the supplier must be intact, undamaged, complete (including accessories and all documents, including proof of purchase).
In the case that the goods are returned to suppliers in other condition than intact, the customer is obliged to compensate the supplier the costs associated with bringing the goods in original condition and compensate the damage to the goods. Payment of such costs and damages will be settled by appropriate reduction of refunded price to the customer.
If the customer has fulfilled all the above conditions for withdrawal from the contract, the supplier shall refund the paid purchase price or part thereof within 30 days after the return of the goods. Supplier returns the amount to the bank account of the customer after signing the credit note.
7. Protection of consumers' personal data
Supplier collects personal data of customers, such as the name, address, phone and email with the agreement of the customer. These data are used primarily to facilitate customer orders in the future.
If a customer expresses his agreement, the supplier can communicate by email and telephone also business news, offers, advertisements and offer of participation in polls and market surveys.
Supplier does not provide the personal customer data to other subjects.
The data that the supplier collects and keeps can be changed by the customer at any time, after logging into "customer section."
Agreement for the storage and processing of personal data or for receive of commercial communications can be withdrawed by the customer at any time by sending an email message.
8. Final provisions
These terms and conditions apply to all contracts concluded between the supplier and the customer.
The supplier reserves the right to change the terms and conditions.